Frequently Asked Questions

To schedule a ride with CATX call 559-665-8655 between the hours of 7:30 a.m. and 3:30 p.m. Monday through Friday. You must call no less than two hours before your needed appointment time to schedule a ride. When you call be prepared to provide the following information:

• Address where you are to be picked up
  
• Address where you want to go
  
• How many people will be traveling with you
  
• If you have a special need
  
• If you need a return trip
  
• A phone number where you can be reached
  
• When you want to be picked up, or your appointment time, if applicable

You will be given an estimated pick-up time and you must be ready to go at that time. The bus can not wait for you longer than one minute. If you decide you don't need a ride please call early to cancel your appointment. Please understand that if a bus is full your ride may have to be denied when making your appointment. It is best to schedule your appointment as far in advance as possible.

You can make reservations for regularly scheduled pick-ups (same time each day of week) by calling CATX. Your trip will continue automatically until you ask for a change or cancellation. It is important that you call to cancel when you do not need a ride. If you do not show up three times for your subscription trip without calling to cancel, you will be dropped from the CATX list.